Creating a New Call Park
- Pieter Oosthuizen
Follow this guide to create a new Call Park.
The best way to explain a call park is by referencing an actual vehicle parking lot at a shopping mall.
Vehicles can be parked here for a time period whilst the driver is busy shopping. After shopping, the driver simply returns to the parking lot and continues driving.
So in our terms:
A call is answered (driving/in call)
A call is placed in a Call Park (parking lot)
The user that accepted the call takes an action such as asking a colleague for some assistance (shopping )
The call is retrieved from the Call Park (driving/in call)
A call in a call park, however, can be retrieved by any user and not only the user that placed the call in the call park.
[Imagine any shopper being able to retrieve any vehicle from a parking lot.]
Creating a New Call Park
Navigate to Settings:
Click on Call Park
Step 1: Add a Call Park
Click on the ADD button to create a new Call Park. This will display the below popup
Field Name | Description/Options | Required Field |
|---|---|---|
Name | This is the name of the Call Park you are creating. If you have more than one Call Park, choose a name that can be easily identified. E.g. Accounts Call Park | Yes |
Timeout | Enter the amount of time a call can be parked here before being disconnected.
Setting this value to 0 (ZERO) will disable the timeout and the call will not be disconnected. | Yes |
Click OK to create the Call Park.
Step 2: Assign an extension number
Click on the ADD EXTENSION NUMBER button to assign an extension number. The popup below will be displayed:
Field Name | Description/Options | Required Field |
|---|---|---|
Prefix | If you have more than one branch created, a branch prefix would need to be selected (See Creating Branches for more information about branches). | Yes |
Extension Number | Create a 3 Digit Extension Number to assign to this call park.
Choose an extension number that is not already in use. See Adding a New Extension Number for more information on extensions. | Yes |
Route Name | This dropdown will display a list of available Call Parks that have been created. | Yes |
Click OK to create the Call Park extension. You should be able to view the created extension under the Numbers menu.
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