Adding a New Extension Number
- Pieter Oosthuizen
Extension numbers are short 3 digit numbers that can be used to dial internally within your organization.
For example: If you have two users in your organization you can assign an extension number to each user (User A: 101) and (User B:102). They will then be able to call each other by dialling 101 and 102 respectively without being charged for the call.
Adding a New Extension Number
Navigate to Settings:
Click on Numbers and select Add Extension Number:
The below popup screen will be displayed to create the new extension number.
The below options can be completed in the above popup screen to add a new extension number:
Option | Description | |
|---|---|---|
| 1 | Prefix | This is the Branches that are available on your account(See Creating Branches ).
You can have the same 3 digit extension number (E.g. 101) created in multiple branches. You can then use the Branch prefix to dial the different extensions. 10101 (UK) and 20101 (US) respectively. |
| 2 | Extension Number | The 3 Digit extension number E.g. 101
The number 999 is reserved for checking voicemail messages. |
| 3 | Route Type | This is where the extension number should be routed to: User: Routes calls to this extension number to the selected user. Voicemail: Routes calls to this extension number to a Voicemail box of a specific user. Call Group: Routes calls to this extension number to a Call Group (TO DO LINK) Call Parking: Routes calls to this extension number to a Call Park (TO DO LINK) |
| 4 | Route Name | Depending on the selection made in Route Type above, you will have to select the route name you would like the call routed to. Example: If you selected User, you will be presented with a list of users for selection. |
Click OK to create the new extension. The created extension number will now be available in the list.
Note: You only have to enter the 3 Digit extension number. The branch prefix will be added to the number automatically. The number can be dialed using the 3 Digit (112) or 5 Digit (10112) extension number.