Call Parking

Owned by anelia
Dec 18, 2020
2 min read

This section of support provides articles and how-to instructions on configurable options available under the Call Parking Section under the Company section of VUC4, the VL Telecom Unified Communications Platform.

Navigate to the Call Parking section under the Company Section of the VUC4 platform:

Follow this guide to create a new Call Park.

Navigate to the Call Parking and click on the icon:

The best way to explain a call parking is by referencing an actual vehicle parking lot at a shopping mall.

Vehicles can be parked here for a time period whilst the driver is busy shopping. After shopping, the driver simply returns to the parking lot and continues driving.

So in our terms:

  • A call is answered (driving/in call)

  • A call is placed in a Call Parking (parking lot)

  • The user that accepted the call takes an action such as asking a colleague for some assistance (shopping )

  • The call is retrieved from the Call Parking (driving/in call)

Field Name

Description/Options

Mandatory

Field Name

Description/Options

Mandatory

Name

This is the name of the Call Park you are creating. If you have more than one Call Park, choose a name that can be easily identified. E.g. Accounts Call Park

mandatory

Timeout

Enter the amount of time a call can be parked here before being disconnected.

Setting this value to 0 (ZERO) will disable the timeout and the call will not be disconnected.

mandatory

Updating an existing Call Parking

Navigate to the existing call parking on the Call Parking section, select current call park, change the details and Save your changes to update.