Creating Branches

Owned by Pieter Oosthuizen
Jun 08, 2019
2 min read

The Administrator interface provides the Admin user with the ability to create and manage Branches.

Branches are useful if you have users located in more than one location and you would like to use the same 3 digit extension numbers for users in each of the branches.

Example:

Joan works in Branch A and has an extension number 101
John works in Branch B and has an extension number 101

Branch A has a prefix code of 10
Branch B has a prefix code of 20

Joan can be contacted on 10101
John can be contacted on 20101

Instructions

Navigate to Settings:

Click on Users and select Branches:

The Branches section will be displayed:

A default branch will be available with a prefix if of “10”. You can rename this branch if required.

Please do not delete this branch as it will result in extensions not functioning as expected.

Click Add to add a new branch:

Complete the below details to create the new branch:

  • Parent (Leave this value as is)

  • Name (Give your branch a name)

  • Prefix (Give your branch a 2 digit branch code)

Clicking on a branch will display an edit popup:

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