Time Routing - Phone Number (DID)
- Pieter Oosthuizen
Follow this guide to edit the routing for an existing telephone number (DID) based on the day of the week and time of day.
Configuring Time Routing for a Phone Number (DID)
Navigate to Settings:
Click on Numbers and Click on an existing phone number:
Click on ADD TIMESPAN:
The below options can be edited when modifying the TIMESPAN routing for the phone number:
Option | Description | |
|---|---|---|
| 1 | From Day | This is the starting day of the Time Routing. |
| 2 | To Day | This is the ending day of the Time Routing. |
| 3 | From Hour | This is the starting time of the Time Routing. |
| 4 | To Hour | This is the ending time of the Time Routing. |
| 5 | Route Type | This is where the phone number should be routed to: User: Routes calls to this phone number to the selected user. Voicemail: Routes calls to this phone number to a Voicemail box of a specific user. Call Group: Routes calls to this phone number to a Call Group (TO DO LINK) Call Parking: Routes calls to this phone number to a Call Park (TO DO LINK) Fax Box: Route this telephone number to a specific User’s Fax Box. |
| 6 | Route Name | Depending on the selection made in Route Type above, you will have to select the route name you would like the call routed to. Example: If you selected User, you will be presented with a list of users for selection. |
| 7 | Actions | Icons to perform actions in the table:
|
Click SAVE to update the routing for the phone number.
Important: The time routing entries provided should equate to the full week covering 24 hours a day. For example, Monday to Sunday 00h00 to 24h00. Refer to the examples below for more details.
Time Routing Example
The below example can be referenced when setting up time routing on your telephone number:
Example:
All incoming calls should ring through to the IVR on workdays (Mon-Fri) between 08h00 - 17h00. Any calls outside these times should route through to the Voicemail of Joan Delante: