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Updating Users

Updating Users

The Administrator interface provides the Admin user with the ability to update details of all their users within their organization.

Instructions

Navigate to Settings:

Click on Users and select a User in the list:

The User details page will be displayed:

From here, the below sections can be updated for every user in your organization:

  • First Name

  • Last Name

  • Mobile Phone

Important Note: The email address cannot be updated. To change an email address, the user would need to be deleted and recreated.

  • Avatar/Profile Image

  • City

  • Country

  • TimeZone

  • Web Password

  • SIP Password

Important Note: If the SIP password is amended here all devices making use of this account would need to be updated. E.g Mobile Apps

  • Record Offnet Calls

    • Enabling this option will record all inbound and outbound calls for this user.

    • Call recording does not apply for internal calls within the organization.

  • Call Recordings

    • Enabling this option will allow the user to access his/her own call recordings.

  • Voicemail to Email

    • Enabling this option will allow all voicemail messages to be delivered to this user’s mailbox.

    • Voicemails are delivered when users are not online or are not connected via any apps (VUC/Mobile App etc.)

  • Branch

  • Extension Numbers

    • This should be a 3 Digit Extension number (Eg. Extension 101)

  • VoIP Devices

    • A quick and easy way to configure your VoIP Devices/Handsets

  • Caller ID

    • Select a Caller ID that should be displayed for all outbound calls from this user

    • New landline numbers can be ordered here.

  • Ringback Timeout

    • This is the amount of time an inbound call will ring before triggering the rules defined in the Find Me section.

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