Updating Users
- Pieter Oosthuizen
The Administrator interface provides the Admin user with the ability to update details of all their users within their organization.
Instructions
Navigate to Settings:
Click on Users and select a User in the list:
The User details page will be displayed:
From here, the below sections can be updated for every user in your organization:
First Name
Last Name
Mobile Phone
Important Note: The email address cannot be updated. To change an email address, the user would need to be deleted and recreated.
Avatar/Profile Image
City
Country
TimeZone
Web Password
SIP Password
Important Note: If the SIP password is amended here all devices making use of this account would need to be updated. E.g Mobile Apps
Record Offnet Calls
Enabling this option will record all inbound and outbound calls for this user.
Call recording does not apply for internal calls within the organization.
Call Recordings
Enabling this option will allow the user to access his/her own call recordings.
Voicemail to Email
Enabling this option will allow all voicemail messages to be delivered to this user’s mailbox.
Voicemails are delivered when users are not online or are not connected via any apps (VUC/Mobile App etc.)
Branch
Assign this user to a Branch (See Creating Branches)
Extension Numbers
This should be a 3 Digit Extension number (Eg. Extension 101)
VoIP Devices
A quick and easy way to configure your VoIP Devices/Handsets
Caller ID
Select a Caller ID that should be displayed for all outbound calls from this user
New landline numbers can be ordered here.
Ringback Timeout
This is the amount of time an inbound call will ring before triggering the rules defined in the Find Me section.