Call Groups (Business Talk)

Owned by anelia
Last updated: Mar 15, 2021 by Pieter Oosthuizen
2 min read

This section of support provides articles and how-to instructions on configurable options available under the Call Groups Section under the Company section of VUC4, the VL Telecom Unified Communications Platform.

Navigate to Call Groups under the Company Section of the VUC4 Platform:

View/Update Current Company Call Groups:

Create a New Company Call Group

Field Name

Description

Field Name

Description

Name

Enter the Name of the Call Group

Phone Number

Select the phone number the call group applies to

Transmit Ringback

Select to transmit a ringback

Greeting

Select the greeting of your preference

Algorithm

Select Forking or Circular Hunting

Circular Hunting Option: This means that the phone system will ring one extension and when not answered ring to the next.

Ring Timeout

Select Timeout for Ringing

Members

Select the Users/Members for the Call Group

Ending Action

Play Select Greeting and Choose Disconnect or Dial Input