This section of support provides articles and how-to instructions on configurable options available under the Atto Attendant Section under the Company section of VUC4, the VL Telecom Unified Communications Platform.
Navigate to the Auto Attendant option under the company section of the VUC4 platform.
Select an autoattendant option, under the general section, you can update autoattendant.
Field Name | Description |
|---|---|
Name | The name of the greeting |
Phone Number | Choose the number you want to assign the greeting to |
Greeting | Choose the Greeting you would like to use |
Allow to dial by an extension number | Select ✅ to allow to dial by an extension number |
Play | Select Greeting and Timeout options |
Dial Input | Select Dial Input 1 or 2 |
Add of Autoattendant, by clicking on 
icon.
Complete all information under the general section:
Field Name | Description |
|---|---|
Name | The name of the greeting |
Phone Number | Choose the number you want to assign the greeting to |
Greeting | Choose the Greeting you would like to use |
Allow to dial by an extension number | Select ✅ to allow to dial by an extension number |
Play | Select Greeting and Timeout options |
Dial Input | Select Dial Input 1 or 2 |
Under the Menu option, select the icon to add a route option.
Route Option | Description |
|---|---|
External Number | Route to an external number |
User | Route to an existing user |
Auto Attendant | Route to an existing auto attendant |
Voicemail | Route to voicemail |
Call Group | Route to a call group |