Follow this guide to edit the routing for an existing extension number. This is useful for:
Assigning an extension number to a different user.
Routing an extension number to a group of users (Call Group).
Routing an extension number to a voicemail (email).
Changing the extension number.
Navigate to Settings:
Click on Numbers and Click on an existing extension number:
Screen Recording 2019-06-13 at 13.18.34.movThe below options can be edited when modifying the extension number:
Option | Description | ||
|---|---|---|---|
| 1 | Prefix | This is the Branches that are available on your account(See Creating Branches ).
| |
| 2 | Extension Number | The 3 Digit extension number E.g. 101
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| 3 | Route Type | This is where the extension number should be routed to: User: Routes calls to this extension number to the selected user. Voicemail: Routes calls to this extension number to a Voicemail box of a specific user. Call Group: Routes calls to this extension number to a Call Group (TO DO LINK) Call Parking: Routes calls to this extension number to a Call Park (TO DO LINK) | |
| 4 | Route Name | Depending on the selection made in Route Type above, you will have to select the route name you would like the call routed to. Example: If you selected User, you will be presented with a list of users for selection. |
Click OK to update the extension number. The updated extension number will now be updated in the list.
Note: You only have to enter the 3 Digit extension number. The branch prefix will be added to the number automatically. The number can be dialed using the 3 Digit (112) or 5 Digit (10112) extension number. |
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