This section of support provides articles and how-to instructions on configurable options available under the Call Groups Section under the Company section of VUC4, the VL Telecom Unified Communications Platform.

Navigate to Call Groups under the Company Section of the VUC4 Platform:

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View/Update Current Company Call Groups:

View/Update Current Company Call Groups:

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Create a New Company Call Group

Create a New Company Call Group

Field Name

Description

Name

Enter the Name of the Call Group

Phone Number

Select the phone number the call group applies to

Transmit Ringback

Select (blue star) to transmit a ringback

Greeting

Select the greeting of your preference

Algorithm

Select Forking or Circular Hunting

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Circular Hunting Option: This means that the phone system will ring one extension and when not answered ring to the next.

Circular Hunting Option: This means that the phone system will ring one extension and when not answered ring to the next.

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Forking Option: This means that all phone systems will ring simultaneously.

Forking Option: This means that all phone systems will ring simultaneously.

Ring Timeout

Select Timeout for Ringing

Members

Select the Users/Members for the Call Group

Ending Action

Play Select Greeting and Choose Disconnect or Dial Input