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This section of support provides articles and how-to instructions on configurable options available under the User Section under the Company section of VUC4, the VL Telecom Unified Communications Platform.

Navigate to the Users Option under the Company section of the VUC4 Platform:

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You can update and edit users by selecting a user:

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Updating Personal Data of the User

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Field Name	Description
Email	Enter the email address of the user
First Name	Enter the first name of the user
Last Name	Enter the last name of the user
Phone	Enter the phone number of the user
City	Enter the city of the user
Country	Select the time zone of the user

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Updating the Settings of the User

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Field Name	Description
Branch	Update and View Branch of the user
Extensions	Update and View Extensions of the user
SIP Login	View Login for VUC4 System
SIP Password	View Password for VUC4 System
WEB Password	Type a web password if and when required
Ring Timeout	Update and View the ring time out of user
Record OFFNET calls	Select option if required
Can show their own recordings	Select option if required
Enable voicemail to email	Select option if required
Enable voicemail transcription	Select option if required

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Updating Find Me of the User

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 11.38.00.png

Adding a New Find Me Rule for the User, click on the icon

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Complete the above fields (explained in detail below) to create a new Find Me rule:

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 11.41.19.png

From:
- If you would like this rule to be triggered when a specific number calls you.
DID Number:
- If you have more than one DID number you can select which one should trigger this Find Me Rule.
Priority:
- Enter a priority number 1 or 2
- The lowest value will take the highest priority

The maximum priority number available is 2. (You can only define a maximum of 2 Find Me rules).

Response
- The Table displays all the available responses and the meaning of each:

Response Name

Description

Additional Options (fields)

Voicemail

This option will send calls to the User’s voicemail. If Voicemail to Email is selected, this will deliver the voicemail to the email address for this user.

Greeting - A select dropdown to upload or create a text-to-speech voicemail greeting to be played.

Forward To

This option will forward calls to another internal (extension) or external number (Usually a mobile number).

To - A select dropdown with two options (Number & Extension).

Number - This is the number the call should be forwarded to.

Extension - The extension the call should be forwarded to.

Fax Box

This option will forward any inbound traffic to your fax box.

A number/DID is required dedicated to a Fax Box in order to receive faxes in your Fax Box.

N/A

Find Me Options:
- This option specifies when this Find Me rule will be triggered:
  - Offline (When you’re offline)
  - Busy (When you’re in-call)
  - No Answer (When the call is un-answered)
DND (Do Not Disturb):
- When this option is selected this rule will be triggered immediately without trying to send the call to the user.

Important: Only select this option if you want every call to forward through to this Find Me Rule. (Not Recommended)

Select OK to create the Find Me rule. The additional Find Me rule will be created:

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 12.02.06.png

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Updating Greetings of the User

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You can add a greeting to the user by clicking on the icon.

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Option

How It Works

Record

This option allows you to record a greeting in realtime to use under greetings.

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 12.13.28.png

Text-to-Speech

This option allows you to convert Text into speech:

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 12.12.46.png

Note: Do not include any line breaks in the “Body” field of the Text to Speech. If you receive an 'Internal Error'. Please just click on Convert Again.

From File

Upload or Drop a file from your computer.

Important: Files need to be in MP3 or WAV format and should not be larger than 3MB in size.

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Adding a New Contact

Add a new contact by click in on the icon as displayed below,

Follow the same steps as above when completing all the information.

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 12.29.43.png

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Importing a range of contacts

You can import a range by clicking on the icon as displayed below:

VL Telecom Documentation > User Section > Screenshot 2020-12-18 at 12.25.14.png

Upload CSV File Format to upload the file to the platform

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