Follow this guide to edit the routing for an existing telephone number (DID) based on the day of the week and time of day.
Navigate to Settings:
Click on Numbers and Click on an existing phone number:
Click on ADD TIMESPAN:
The below options can be edited when modifying the TIMESPAN routing for the phone number:
Option | Description | |
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1 | From Day | This is the starting day of the Time Routing. |
2 | To Day | This is the ending day of the Time Routing. |
3 | From Hour | This is the starting time of the Time Routing. |
4 | To Hour | This is the ending time of the Time Routing. |
5 | Route Type | This is where the phone number should be routed to: User: Routes calls to this phone number to the selected user. Voicemail: Routes calls to this phone number to a Voicemail box of a specific user. Call Group: Routes calls to this phone number to a Call Group (TO DO LINK) Call Parking: Routes calls to this phone number to a Call Park (TO DO LINK) Fax Box: Route this telephone number to a specific User’s Fax Box. |
6 | Route Name | Depending on the selection made in Route Type above, you will have to select the route name you would like the call routed to. Example: If you selected User, you will be presented with a list of users for selection. |
7 | Actions | Icons to perform actions in the table:
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Click SAVE to update the routing for the phone number.
Important: The time routing entries provided should equate to the full week covering 24 hours a day. For example, Monday to Sunday 00h00 to 24h00. Refer to the examples below for more details. |
The below example can be referenced when setting up time routing on your telephone number:
Example:
All incoming calls should ring through to the IVR on workdays (Mon-Fri) between 08h00 - 17h00. Any calls outside these times should route through to the Voicemail of Joan Delante:
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