Greetings are “Audio Files“ that are used everywhere in your phone system.
This Greeting section covers greetings that are specific to this User. Company Greetings are managed under the main Greetings section under the Company Settings screen. See Greetings |
Create a step-by-step guide:
Navigate to Settings:
Click on Users and select a User in the list:
The User details page will be displayed:
Click on the 'Greetings' button:
The Greeting page displays the below Greeting information specific to the selected User:
Default Music on Hold Greeting
Select a default greeting that will be played whilst callers are placed on hold (applies to this user only)
Voicemail
Select a Voicemail greeting to be played.
To create a new greeting simply click on any button on the Greeting page. The below options are available:
Option | How It Works | |
---|---|---|
Record | This option allows you to record a greeting in realtime to use under greetings. | |
Text-to-Speech | This option allows you to convert Text into speech: Note: Do not include any line breaks in the “Body” field of the Text to Speech. If you receive an 'Internal Error'. Please just click on Convert Again. | |
Upload | Upload a file from your computer.
|
The content by label feature displays related articles automatically, based on labels you choose. To edit options for this feature, select the placeholder below and tap the pencil icon.
|