Page Comparison

Play

This is the audio file that will play back to the caller when they did not make a valid selection or no selection at all. Leave this field unchanged if you do not want to playback any audio to the user at this point.

No

Repeat Scenario

Enter the number of times you would like to repeat this voice menu when the caller did not make a valid selection or no selection at all. This will repeat the Welcome Greeting selected in the Voice Menu and restart the Non-Activity Timeout Counter.

Yes

Ending Action (Play)

This covers the flow of the Voice Menu once the Voice Menu has repeated X times as defined in “Repeat Scenario“ above:

Play: Select or create an audio file to playback to the caller.

No

Ending Action (And)

This includes the action that needs to happen if the:

• Caller has not made a valid input OR

• Caller has made no selection

• The Voice Menu has repeated X times as defined in “Repeat Scenario“ above.

Options to select from:

• Disconnect: Disconnect the call.

• Dial the menu number (The number defined in Menu #). This is the default menu number that you would like to have dialed in this call flow should the user not make a selection.

Yes